Cloned Kitty Return & Refund Policy

If you would like to make a return or exchange, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please email us at or give us a call at (760) 625-0205.

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for downloadable products.

If you wish to return your item, we must receive your request within 14 days of the date you received your item.


Once we receive your returned item, our team will review your request and inspect the item. If there are any issues with the returned products, we will send you an email to notify you.

If approved, the refunded money will be sent to your original method of payment within a week or two. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.


In the unfortunate event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 14 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request, we will send you a return shipping label in PDF format. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Please Note: Do not send your returns to the original manufacturer. This will result in the return becoming ineligible for refund.

Final Sale Items

If the item is marked as “final sale”, it does not qualify for a return and cannot be refunded.


If you’re shipping any valuable item, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

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